Can I extend my hire?
If you’re looking to extend your rental, our advise is to get in touch withy our team as soon as you can via phone call or an email. Availability of the vehicle cannot be guaranteed and can vary at all times due to demand for rental cars in Auckland , New Zealand. Will we do our best to accomodate your request.
What happens if you experience a breakdown?
Our Cars are kept fully maintained & serviced at all times and checked before each hire, but if you encounter a breakdown our 24-hour roadside assistance will be able to help. Please contact the Automobile Association (AA) on 0800 734 543 or *222, you will need to quote the vehicle registration number. Please note that this policy covers all callout for mechanical faults including transmission. Electrical and engine related isues for free, but for all non-mechanical issues like flat battery, flat tyre, fuel run out then there is a call out fees payable to AA for their service. Please feel free to contact us if you’re not sure of anything, we here to assist.
What do If you’re in an accident?
First of all, please mask sure you and all passenger travelling with you are safe, please call 111 from you’re phone if you need urgent assistance from the police or ambulance. With regards to your rental car, we advise you not to admit liability in any circumstance. If you are unsure, always obtain a police report that will help our insurance company to assess who was at fault. All accidnets must be reported to Mint car rental staff as soon you can safely in the situation. If you’re involded in an accident with third party , please request for third party details such as , full name, addrees, email, and driver license number of the third party vehicle driver. We can’t guarantee that we’d be able to replace the vehicle if you are liable for the accident.
If I’m involved in an accident, how do I travel?
Firstly, please make sure everyone around you is safe. Please record details of what happen and third-party details if applicable and email them to us at support@mintrentals.co.nz using car registration number in the Subject line. A team member will be in touch to assist further. If you’re more than 5 km from our base we cannot guarantee a replacement rental vehicle, you would need to make your own way to our rental yard or your accommodation. Please feel free to call us if you’re not sure of anything. We will do our best to help you at the time.
